I am making no shame of this but the blog below is self therapy. I don‘t mind if nobody reads it.
The Coronavirus work for me started in the middle of February when it became apparent our colleagues in China were not going to be returning to work. As we purchase some of the component parts we need to finish off our products there was a lot of figuring out to be done. We ended up creating new tools on the fly so we could identify which customers we would effect and when. I had a dedicated team on this and also immersed myself to support their work. We worked tirelessly with colleagues in operations.
Point 1. Account managers were getting agitated. Every Monday I have a start of week and right off the bat one of the guys started really complaining about the accuracy of information questioning about peoples ability/commitment. It struck me as he didn’t give a care for the efforts that were been put in.
Point 2. Within a few days our tools were giving better information and I assigned support to each account manager. Some ignored this and begun to mis represent the information when advising customers.
Point 3. Our group leadership team were information about impact to customers, what we were doing and how we were negotiating. Not a problem usually but some days this was occupying four or five hours and this was impacting front line time. So I made a call and took a project manager and got him to replace my role in supporting sales. A week or so later in a meeting a person more senior to me called me out in front of everyone else. His real problem was my project manager didn’t get him a report until 6pm the day before.
As we all know the situation in Europe rapidly escalated. We then had customers closing, understandably without notice. So again a core team quickly adapt to this change. I think people finally began to realise we have to work together or so I thought.
Point 4. Preparations were being made to get as many folks home working as possible. I held a full group briefing and was shocked by the selfish attitude of a minority towards a demand to be released immediately (they weren’t set up to work from home at that point). This was in a room where a number of their co-workers would need to remain. So much for caring for your comrades!
This brings me to point 5 that happened yesterday. In a matter of fact way a colleague figured he would be financially better off to be furloughed (and thus not permitted to work) than take a cut that we had discussed the previous day but remain working part time.
I have worked hard. But I have questioned myself and my abilities. I cannot sleep properly. I am tired. But I am not sorry for myself – I need to learn, take action and move forward.
Given the above, I have an absolute empathy for the work everyone in the front line of the Coronavirus pandemic is doing. The pressure on them in a volatile situation is life or death and there is nothing more precious than life.